Pixel Theory Data HubOpen your store →Let’s get you connected.
Help with setup, account access, reconnection, and reporting.
Contact Pixel Theory
You don’t need a connected store or a Data Hub login to contact us.
christopher@thepixeltheory.com
You can email us from any email provider. Expected response: one business day.
What to include
- Your Shopify store domain (your-store.myshopify.com)
- The business or client you want to connect
- A short description of what happened, including any error message
Please don’t send passwords, connector keys, or access tokens.
Connection help
Where do I find my Shopify connector key?
Select the business or client you want to connect in Data Hub. Its Shopify connector key is available during onboarding or in Integrations settings ↗. Copy the key, return to the Shopify app, and choose Connector key.
My connection was deleted
Open Data Hub from Shopify Admin. Sign in with your Data Hub email and password, select your business, and reconnect. You can also reuse the original connector key for the same store. If the Data Hub user account itself was deleted, ask your workspace administrator to restore access or provide a new connector key.
I can’t sign in to Data Hub
Open the Data Hub dashboard to reset your password or use Google sign-in. Once signed in, get your Shopify connector key during onboarding or in Integrations settings ↗ and use it in the Shopify app.
I’m reviewing the app for Shopify
Use the dedicated connector key or test account supplied in the app’s testing instructions. If it is missing or no longer works, email us with your test store domain so we can restore review access.